No self-pick up is available at this moment. 
We begin processing orders immediately upon receipt. For this reason, we will not be able to cancel or change your order once it’s submitted.
We sincerely hope that all customers are satisfied with the overall shopping experience.
Under normal circumstances, once all orders and payment are confirmed, no refunds will be provided. So please be sure to verify all orders contents before placing an order.
If you have problems with the products, please contact us. Please provide the receipt or name and contact number for clarification, and our customer service will contact you as soon as possible.
We handle each product packaging with care before delivery is made in order to ensure the safety during transportation. In some special cases, if the product is damaged or cannot be used normally due to non-human factors, for example, the product is damaged in transit, please contact us within 48 hours upon receipt of the products, and send a photo of the product defects.
Please contact us right away at order@akiku-aroma.com; we will assist you if the order has not yet been processed.

We are shipping to the following countries only at this time and are working to expand globally soon:

Hong Kong, Macau, Taiwan, Singapore, Malaysia, South Korea, Japan, New Zealand, Australia, Canada, United States, Belgium, Netherlands, Germany, United Kingdom, France, Luxembourg, and Italy.

Orders will be dispatched from our central warehouse in Hong Kong in 2-3 working days after payment confirmation.  Delivery lead time is subject to delay according to traffic conditions or bad weather in Hong Kong.
Transit times vary based upon the following conditions:
– Total distance between us and you
Please see approximate shipping time below:
Local Hong Kong – 2-3 business days by SF Express
Macau – 3-5 business days
Taiwan – 7-10 business days
Singapore, Malaysia, South Korea, New Zealand, Australia, Japan – 10-14 business days
United States, Canada, Belgium, Netherlands, Germany, United Kingdom, France, Luxembourg, Italy – 14-20 business days
Please check your tracking number provided in your shipment confirmation email. Any inquires on the exact location of your package can be made to the carrier directly.
Yes. We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Please feel free to contact us at: wholesale@akiku-aroma.com for wholesale enquiries.
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