Terms & Conditions


1.1 We, KIKUCHI ANNIE (referred to as “we,” “the Company,” or “KIKUCHI ANNIE”), a company registered in Hong Kong, own and operate the website Akiku (www.akiku-aroma.com) (referred to as “this website”).

1.2 By using this website, you agree to be bound by the following terms and conditions. Please read the terms and conditions carefully. We reserve the right to change these terms and conditions at any time without notice. The revised terms and conditions will take effect immediately upon their publication.

2. Registration

2.1 You must register with us before using our services or placing an order. By registering, you declare (and we may rely on such declaration) that you are 18 years of age or older and have the legal capacity to enter into a binding contract.

2.2 When you register on this website, you agree to: (i) ensure that the registration information provided is true, accurate, complete, and up-to-date; (ii) maintain and promptly update your information to ensure that it is true, accurate, up-to-date, and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your registration

3. Orders

3.1 When you place an order, the price of goods shall be based on the price displayed on the day of the order. Once you submit the order, you may not cancel the order, even if we have not yet accepted or rejected it.

3.2 Once the order is confirmed, we will automatically confirm receipt of your order by email. The confirmation email will provide the following information:

3.2.1 Your order details 

3.2.2 Price details charged 

3.2.3 Your order tracking information

3.2.4 Other transaction information.

3.3 We reserve the right to reject or cancel any order at our sole discretion for any reason, including but not limited to:

3.3.1 Insufficient stock of the products ordered;    

3.3.2 Inability to arrange delivery to your area; or 

3.3.3 Pricing errors caused by human or computer error or errors in pricing information provided by suppliers.

3.4 If we cancel your order, our customer service representative will notify you by email and any amount deducted will be refunded to the credit card you used for payment within 4-6 weeks of the order date. Membership points earned from the order will also be deducted without further notice.

4.Price and Payment 

4.1 We will make every single effort to display accurate and up-to-date prices on our website. 

4.2 If the price of the product is higher than, at the time of your order is placed, we will either: 

4.2.1 Cancel your order, or 

4.2.2 Contact you to inquire whether you would like to pay the higher price or cancel your order.

4.3 If we cancel your order and you have already made a payment, we will refund to you. You agree and accept that we do not need to compensate you for any loss.

4.4 We do not accept cash on delivery. When you place an order, you authorize us to charge your designated credit card for the amount of the product at the time we accept your order.

4.5 We use a third-party payment service to conduct online transactions. When you place an order, you agree and accept that your payment information will be collected, processed, and retained by us and the payment service provider subject to their terms and conditions. You agree and accept that you are solely and individually responsible for any loss or damage incurred or caused when you make a credit card transaction and we are not liable for any loss or damage under any circumstances.

4.6 We reserve the right to change the payment method for online shopping at any time without notice


5.1 You declare, guarantee, and promise that you will not: 

5.1.1 Use our website for any fraudulent or illegal purposes; 

5.1.2 Defame, insult, harass, stalk, threaten, or violate the rights of other individuals (including but not limited to their privacy or publicity rights) using our website; 

5.1.3 Obstruct or interfere with the operation of our website or the servers or networks used by our website, or violate any regulations, procedures, policies, or laws related to networks; 

5.1.4 Transmit or distribute any harmful or invasive or potentially or intending to damage any hardware, software, or equipment used or monitor the use of any hardware, software, or equipment with viruses, worms, Trojan horses, or other computer code; 

5.1.5 Reproduce, duplicate, sell, resell or exploit any part of our website (including applications) or its use or connection for any commercial purpose; 

5.1.6 Revise, adapt, translate, reverse engineer, decompile, or disassemble any part of our website (including applications); 

5.1.7 Construct or replicate any part of the website without our prior written consent; 

5.1.8 Organize the download and storage of content, user content, or any website content to create a database; and 

5.1.9 Infringe any copyright, design right, or intellectual property rights of goods.


6.1 If you violate any terms and conditions, we may immediately cancel your registration or terminate your access to our website. 

6.2 Any rights that have already accrued to either party on the termination date may still be enforced after termination.

7.Content and Intellectual Property 

7.1 We own, control, or license all intellectual property rights in all content, designs, text, graphics, and other materials on our website and their selection or arrangement. Unauthorized use without prior written approval is strictly prohibited. We also reserve all other rights. 

7.2 All trademarks, product names, company names, or logos on our website are our property or the property of their respective owners. We do not approve the use of any such trademarks, appearances, product names, company names, logos, or titles, and such use may constitute a violation of the rights of the owners. 

7.3 Subject to these terms and conditions, you may use the content for your own personal use. 

7.4 Unless you have obtained our written consent or have been granted legal authorization, you may not: 

7.4.1 Use the content for any commercial or other non-personal purposes; 

7.4.2 Copy the content or transmit the content to any other device or any other person; or 

7.4.3 Reproduce, distribute, or modify the content in any form without our prior written consent.

7.5 You confirm and agree that we may, at our sole discretion, cease supplying any content to you if you breach any terms of this provision.

7.6 We will make our commercial efforts to ensure the accuracy of the content, but make no guarantees or representations (express or implied, statutory or otherwise) as to the accuracy, quality or completeness of the content, or its suitability for any purpose, and we assume no responsibility for it. You also agree that advertisers are solely responsible for the advertising content displayed on our website. Placing such advertising does not constitute our endorsement or recommendation of the advertiser’s products, and each advertiser is solely responsible for any claims made in their advertising. We will not be responsible for any loss incurred by you as a result of relying on the accuracy of the information contained on our website.

8.General Provisions 

8.1 We reserve the right to modify the contents of the website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be posted on the website, and continued use of our website after any such changes will indicate your agreement to be bound by the revised terms and conditions. This right includes the right to change any document that forms part of these terms and conditions. 

8.2 We take privacy issues seriously. Our privacy policy covers any information you provide to us. By using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You confirm and agree to be bound by our privacy policy. 

8.3 We reserve the right to refuse access to our website or any part thereof to any user at our sole discretion and without notice, and to refuse our services to any user who violates these terms and conditions. 

8.4 We will not be responsible for any breach of these terms and conditions by you, or for any event or circumstances beyond our reasonable control that prevent or delay the provision of our services through the website. 

8.5 If any provision of these terms and conditions is held to be invalid or unenforceable by a court of competent jurisdiction, it will not affect the validity or enforceability of any other provision, and the invalid provision will be deemed to be severed from these terms and conditions. 

8.6 We may assign these terms and conditions or delegate any third party, including group companies, to provide services to you or fulfill our obligations under these terms and conditions. 

8.7 Without our written consent, you may not assign or deal with all or any of your rights and obligations under these terms and conditions in any way. 

8.8 These terms and conditions constitute the entire agreement and understanding between the parties and supersede all prior agreements.

All the terms, conditions & policies should be followed according to English version, KIKUCHI ANNIE reserves all the rights to final decision and conclusive. 

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