Refund & Exchange 退換貨政策

We sincerely hope that all customers are satisfied with the overall shopping experience. Under normal circumstances, once all orders and payment are confirmed, no refunds will be provided. So please be sure to verify all orders contents before placing an order.

If you have problems with the products, please contact us. Please provide the receipt or name and contact number for clarification, and our customer service will contact you as soon as possible.

We handle each product packaging with care before delivery is made in order to ensure the safety during transportation. In some special cases, if the product is damaged or cannot be used normally due to non-human factors, for example, the product is damaged in transit, please contact us within 48 hours upon receipt of the products, and send a photo of the product defects. 

All the terms, conditions & policies should be followed according to English version, Remedies Ltd. reserves all the rights to final decision and conclusive.

我們衷心希望您對整體產品和購買過程感到滿意。一般情況下，所有訂單一經確認及付款後，不設退款。所以購買前請務必核實所有訂單內容。如果您在收貨或產品出現問題，請與我們聯絡，歡迎隨時聯絡我們，請提供單據或姓名及聯絡電話以供查核，我們會盡快安排合適的解決方案。每件貨品我們寄出前都會仔細檢查及包裝，以確保運輸過程中之安全。個別特殊情況下，產品在非人為因素造成的損毀或不能正常使用下，例如貨品在運送途中損壞，請在收到貨品四十八(48)小時內聯絡我們，以及傳送有關產品出現問題的相片。我們會根據當時的情況作出處理。

所有條款將而英文作準，Remedies Ltd. 將保留所有最終決策權利。